Barnes Branding LLC

Contact Policy

1. How to Reach Us

We want to make it easy for you to get in touch with questions about your order, our products, or anything else related to Barnes Branding. You can reach our team through the following channels:

●       Email: info@barnesbranding.com

●       Store: barnesbranding.shop

2. Response Times

We do our best to respond to all customer inquiries within 1–2 business days. Response times may be slightly longer during weekends, holidays, or periods of high order volume, particularly during team or organization order rushes.

3. What to Include in Your Message

To help us assist you as quickly as possible, please include the following information when reaching out:

●       Your order number (if applicable)

●       The email address used to place your order

●       A clear description of your question or issue, and photos if relevant (for example, if reporting a damaged or incorrect item)

4. Business Hours

Customer service hours here, e.g., Monday–Friday, 9:00 AM–5:00 PM CDT. Inquiries received outside these hours will be answered on the next business day.

5. Order-Specific Inquiries

For questions about an existing order — including shipping status, damaged or incorrect items, or cancellation requests — please refer to our Shipping Policy and Refund Policy, or contact us directly using the information above.