Shipping policy

Barnes Branding LLC

Shipping Policy

Effective Date: August 30, 2026

1. Processing Time

We ship every order as soon as humanly possible. Most orders are processed and handed off to the carrier within 1–2 business days of purchase. Because a number of our products are made-to-order or custom-decorated, processing time can occasionally run a bit longer during high-volume periods, holidays, or for larger custom/team orders — we'll do our best to keep you updated if that's the case.

Processing time is separate from transit time (the time it takes the carrier to deliver your package once it ships). Orders are not processed or shipped on weekends or holidays.

2. Estimated Delivery Time

Once your order ships, standard delivery within the continental United States typically takes 3–5 business days. Total time from order placement to delivery is generally processing time plus transit time — so most customers can expect their order in roughly 4–7 business days from purchase, though this can vary by location and carrier.

Delivery times are estimates, not guarantees. We are not responsible for delays caused by the shipping carrier, weather, customs, incorrect address information provided at checkout, or other circumstances outside our control.

3. Shipping Rates

Shipping rates are calculated at checkout based on your order size, weight, and delivery address. Any applicable free shipping thresholds or promotions will be clearly noted on the Site or at checkout.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours after receiving your tracking number for tracking activity to appear, as carriers don't always scan packages immediately.

5. Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error shortly after placing your order, contact us immediately at info@barnesbranding.com and we will do our best to correct it before the order ships — though we cannot guarantee a change once an order has entered production or shipping.

6. Lost or Damaged Packages

If your tracking shows delivered but you haven't received your package, or your package arrives damaged, please contact us at info@barnesbranding.com within 7 days so we can help resolve the issue with the carrier.