Barnes Branding LLC

Terms of Service & Refund Policy

1. Introduction

Welcome to Barnes Branding ("we," "us," "our"), accessible at barnesbranding.shop (the "Site"). These Terms of Service and Refund Policy (the "Terms") govern your access to and use of the Site and your purchase of products from us. By placing an order, browsing, or otherwise using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site or place an order.

We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting to the Site. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

2. Products & Order Acceptance

We offer a mix of ready-to-ship, in-stock merchandise and made-to-order / custom-printed products (including team, school, and organization apparel). Product listings will indicate, where applicable, whether an item is made-to-order.

All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to: suspected fraud, pricing or listing errors, unavailability of inventory or materials, or issues with a submitted design, logo, or artwork. If we cancel an order after payment has been processed, you will receive a full refund of amounts paid for that order.

Product colors, sizing, and print placement may vary slightly from images shown on the Site due to monitor display settings, garment dye lots, and manufacturing tolerances typical of the apparel decoration industry.

3. Made-to-Order & Custom Products

Many of our products are printed, embroidered, or otherwise produced specifically for your order after you place it. By ordering a made-to-order or custom item, you acknowledge and agree that:

●       Production begins shortly after order confirmation, and lead times may be longer than for in-stock items.

●       You are responsible for reviewing and approving names, numbers, sizing, colors, and any custom text or artwork before completing your order. Once production starts, we cannot guarantee changes.

●       Custom and made-to-order items are not eligible for return or refund except as described in Section 5 (Defective, Damaged, or Incorrect Items).

If you have questions about a custom order before purchasing, please contact us at info@barnesbranding.com.

4. Pricing & Payment

All prices are listed in U.S. Dollars (USD) and are subject to change without notice. Applicable sales tax and shipping charges will be calculated and displayed at checkout. Payment is due in full at the time of order.

We use Shopify's secure checkout to process payments. We do not store your full payment card details.

5. Refund Policy

5.1 Final Sale

All sales are final. Because our catalog includes made-to-order and custom-decorated apparel, we are generally unable to accept returns or issue refunds for change of mind, incorrect size selected by the customer, or similar reasons once an order has been placed.

5.2 Defective, Damaged, or Incorrect Items

Despite our final sale policy, we stand behind the quality of our products. If you receive an item that is:

●       Defective or damaged upon arrival,

●       Materially different from what you ordered (e.g., wrong design, wrong size shipped, missing item), or

●       Damaged in transit,

please contact us at info@barnesbranding.com within 7 days of delivery with your order number and photos of the issue. We will review each case and, at our discretion, offer a replacement, reprint, or refund for the affected item(s).

5.3 Non-Returnable Situations

We are not able to offer refunds or replacements for: incorrect sizing selected by the customer where a size chart was provided, minor variations in color or placement typical of the decoration process, delays caused by the shipping carrier, or claims made outside the 7-day window described above.

5.4 Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days of approval. Shipping charges are non-refundable except where the return is due to our error or a defective item.

6. Exchanges

Exchanges (for example, a size exchange) are handled on a case-by-case basis and are not guaranteed. If you believe an exchange is warranted, contact us at info@barnesbranding.com with your order number and the reason for your request. Approved exchanges may be subject to additional shipping costs, and availability of the requested replacement (size, color, style) is not guaranteed, particularly for made-to-order items.

7. Order Cancellations

Because made-to-order items enter production quickly, cancellation requests must be submitted as soon as possible after purchase by contacting info@barnesbranding.com. We cannot guarantee that a cancellation request will be honored once production has begun. In-stock items may generally be cancelled prior to shipment.

8. Shipping & Delivery

Estimated production and shipping times will be noted on product pages or at checkout where available. Made-to-order items typically require additional production time before shipment. We are not responsible for delays caused by shipping carriers, customs, weather, or other events outside our control. Risk of loss and title for products pass to you upon our delivery to the shipping carrier.

9. Team Names, Logos & Intellectual Property

Products referencing school, team, or organization names and logos (e.g., "Bellevue East," "Nebraska") are offered for fan and supporter use. All trademarks, logos, and brand names referenced on the Site remain the property of their respective owners. If you are ordering on behalf of an organization, you represent that you have the necessary rights or permissions to request the associated design.

All original content on the Site — including product photography, descriptions, and design layouts created by Barnes Branding — is the property of Barnes Branding and may not be reproduced without permission.

10. Limitation of Liability

To the fullest extent permitted by law, Barnes Branding shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Site or purchase of products, including but not limited to lost profits, lost data, or business interruption, even if advised of the possibility of such damages. Our total liability for any claim arising from an order shall not exceed the amount you paid for the product(s) giving rise to the claim.

11. Governing Law

These Terms are governed by the laws of the State of Nebraska, without regard to its conflict of laws principles, and applicable U.S. federal law. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Nebraska, and you consent to the jurisdiction of those courts.

12. Changes to This Policy

We may revise these Terms from time to time. The "Effective Date" at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

13. Contact Us

If you have questions about these Terms, an order, or our refund policy, please reach out:

●       Email: info@barnesbranding.com

●       Store: barnesbranding.shop